Hi,
I am one of those who are not afraid of change and so it is the reason why I decided to switch from Bell Fibe to Vmedia for a price reason but also for those 3 years contracts etc... that I hate.
Now, let's share my experience so far, while I am without internet and using the internet of my very nice neighbor.
- Dec.18, 2013: I decide to cancel Bell and suscribe to Vmedia the same day
- Early Jan. 2014: Vmedia reach me to ask me for the cancellation # I should have gotten from Bell
- Early Jan. 2014: I provide everything I have from Bell but it does not work and Vmedia tells me that Bell did not receive my cancellation date (not too surprising if true)
- Jan. 15, 2014: I reach Vmedia requesting asap an installation date since I suscribed 1 month ago and I reach Bell myself to make sure they will not tell Vmedia I did not cancel. That day, the person over the phone tells me they are going to provide me with an installation date the day after etc.
- Jan. 16, 2014: Somebody calls me to tell me that my installation day is Jan 24.
- Jan. 18, 2014: Disconnection from Bell Services
- Jan. 22, 2014: I am getting nervous as I took a day off from work on the 24 to be able to be home for the installation but I still do NOT HAVE the modem and nobody confirmed the installation date so I call Vmedia and they tell me that they don't know who told me that and they don't have an installation date.
- Jan. 23, 2014 around 12pm: Vmedia calls me to tell me that my new installation date is for Jan. 28 and that I will receive an email to confirm the installation date which will trigger the modem shipment.
- Jan. 23, 8pm: Still no email to confirm the installation date.... GETTING A BIT FRUSTRATING...
Overall so far, Jennifer was great helping me but some people were not as nice and helpful. I took a day off from work for nothing.... and I still don't have vmedia up and running more than 1 month after paying for the services and they already took the payment for the 1st month while the services did not start yet.
Again, a bit frustrating knowing that I couldn't help them much more than I did even though I never expected a very smooth transition.
Will provide an update later on ....
I am one of those who are not afraid of change and so it is the reason why I decided to switch from Bell Fibe to Vmedia for a price reason but also for those 3 years contracts etc... that I hate.
Now, let's share my experience so far, while I am without internet and using the internet of my very nice neighbor.
- Dec.18, 2013: I decide to cancel Bell and suscribe to Vmedia the same day
- Early Jan. 2014: Vmedia reach me to ask me for the cancellation # I should have gotten from Bell
- Early Jan. 2014: I provide everything I have from Bell but it does not work and Vmedia tells me that Bell did not receive my cancellation date (not too surprising if true)
- Jan. 15, 2014: I reach Vmedia requesting asap an installation date since I suscribed 1 month ago and I reach Bell myself to make sure they will not tell Vmedia I did not cancel. That day, the person over the phone tells me they are going to provide me with an installation date the day after etc.
- Jan. 16, 2014: Somebody calls me to tell me that my installation day is Jan 24.
- Jan. 18, 2014: Disconnection from Bell Services
- Jan. 22, 2014: I am getting nervous as I took a day off from work on the 24 to be able to be home for the installation but I still do NOT HAVE the modem and nobody confirmed the installation date so I call Vmedia and they tell me that they don't know who told me that and they don't have an installation date.
- Jan. 23, 2014 around 12pm: Vmedia calls me to tell me that my new installation date is for Jan. 28 and that I will receive an email to confirm the installation date which will trigger the modem shipment.
- Jan. 23, 8pm: Still no email to confirm the installation date.... GETTING A BIT FRUSTRATING...
Overall so far, Jennifer was great helping me but some people were not as nice and helpful. I took a day off from work for nothing.... and I still don't have vmedia up and running more than 1 month after paying for the services and they already took the payment for the 1st month while the services did not start yet.
Again, a bit frustrating knowing that I couldn't help them much more than I did even though I never expected a very smooth transition.
Will provide an update later on ....
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