Caution to all loyal customers!!! Don't move or your rates will get jacked up!
I signed up with VMedia for internet only last May...it was time to cut the chord from the overpriced, over-bloated Rogers, and I knew bell wasn't better. I thought I'd give Vmedia a go, the IPTV was in its infancy, and I wasn't ready to jump on board. Internet was pretty good over the summer, and 2 months into the hockey season I needed TV, so I decided to give the IPTV a go.
I got the IPTV in december, and have had NONSTOP issues, constant updates, bandwidth issues, syncing issues. Router reset, modem reset, vbox reset, log in, log in...you get the picture. It's mid january now, and the service is actually pretty stable - that is if the bandwidth is flowing. I have been willing to live with the pain, I was seeing some value in keeping some of my hard earned cash to deal with the occasional glitches and downtime...my wife, not so much.
So, my wife and I bought a new house, and where scheduling a move across town. I contact Vmedia, and to my surprise my current 25/2 ($40) plan is no longer offered? Vmedia only offers a 30/10 plan @ $60 a month, and you get a $5 discount if you have IPTV. We are talking a 50% increase, on what I've been paying. Clearly this is a mistake, they wouldn't do this to a loyal customer? Hell ya they would!! I look at comparable plans from Rogers, and $60 is a fair price I will concede; that is if you were actually getting what you paid for.
I have been doing speed tests since December due to troubleshooting the IPTV, and other downtimes, and I have NEVER seen 25/2. My average is 5mbps/2, and that is on a good night, sure I'll get spikes to 20mbs every now and then, but that is rare. This second at 11:45 at night i'm getting 4.01/1.89. I point this out to Vmedia...nothing. They credited 1 month of IPTV, due to issues they had on their end, but won't do anything about the rate plan.
So, I'm throwing in the towel, If i'm going to pay 50% more for internet, I may as well pay 70% more and get something that is reliable. I had a lot of hope for this company, but it's clear they have more growing pains to go through.
I signed up with VMedia for internet only last May...it was time to cut the chord from the overpriced, over-bloated Rogers, and I knew bell wasn't better. I thought I'd give Vmedia a go, the IPTV was in its infancy, and I wasn't ready to jump on board. Internet was pretty good over the summer, and 2 months into the hockey season I needed TV, so I decided to give the IPTV a go.
I got the IPTV in december, and have had NONSTOP issues, constant updates, bandwidth issues, syncing issues. Router reset, modem reset, vbox reset, log in, log in...you get the picture. It's mid january now, and the service is actually pretty stable - that is if the bandwidth is flowing. I have been willing to live with the pain, I was seeing some value in keeping some of my hard earned cash to deal with the occasional glitches and downtime...my wife, not so much.
So, my wife and I bought a new house, and where scheduling a move across town. I contact Vmedia, and to my surprise my current 25/2 ($40) plan is no longer offered? Vmedia only offers a 30/10 plan @ $60 a month, and you get a $5 discount if you have IPTV. We are talking a 50% increase, on what I've been paying. Clearly this is a mistake, they wouldn't do this to a loyal customer? Hell ya they would!! I look at comparable plans from Rogers, and $60 is a fair price I will concede; that is if you were actually getting what you paid for.
I have been doing speed tests since December due to troubleshooting the IPTV, and other downtimes, and I have NEVER seen 25/2. My average is 5mbps/2, and that is on a good night, sure I'll get spikes to 20mbs every now and then, but that is rare. This second at 11:45 at night i'm getting 4.01/1.89. I point this out to Vmedia...nothing. They credited 1 month of IPTV, due to issues they had on their end, but won't do anything about the rate plan.
So, I'm throwing in the towel, If i'm going to pay 50% more for internet, I may as well pay 70% more and get something that is reliable. I had a lot of hope for this company, but it's clear they have more growing pains to go through.
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