Theme packs error

[gabriel_ko]

Hi, wanted to add Knowledge theme pack but it makes me pay $8.95 instead of $5.95 (with premium basic). Could you let me know why the discount is not applied? I tried adding other theme packs that have Premium basic discount, but they all show up as full price. I opened a ticket with support but still no answer since 10AM. Thank you!

[MattVMedia]

Hi gabriel_ko,

Looks like a system error on our side, thank you for bringing this to our attention. Did you purchase a theme pack at full price? If so, please PM me your ID and I can have the discount applied manually.

[gabriel_ko]

Thank You Matt! Glad I can help. No, I did not purchase the theme pack.. I just added that theme pack to the cart when I realized it wasn't right. I will buy it as soon as this issue is resolved.

[MattVMedia]

Fixed now

[gabriel_ko]

thanks, it works now!