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Ok, I have been with Vmedia now for under a month and like everyone have experienced nothing but headaches, evenings and weekends troubleshooting, spousal outrage and kids fighting because we cant get a stable service. Like all of the newbies, a large upfront investment, so we are sort of stuck with it.
I have placed calls, posted in the forum and until yesterday, nothing other than a couple of thousand reboots has changed. On Monday evening I received a PM from George that someone would contact me the next day, he needed my account number. Wow I am getting results..nothing.
yesterday another form leshka responded to, sent her my account number and within a couple of hours had two phone calls with individuals wanting to help me. WOW, ok, maybe this is working.
My first issue is that somehow the hdmi output on the vbox is not compatible with the HDMI input on my new TV. After 45 minutes of rebooting and troubleshooting the technician stated he would need to do some research and would get back to me. it was obviously an incompatibility between the two devices. I could not get any eta on when it could be fixed. At least someone called and I felt that someone was looking at my issue. UNTIL I spoke with my wife. She is furious that they just stated they would look into it. She asked me if I had contact information for the technician, NO. She asked me if I had a case number, NO. She asked me if I had any idea when they would get back to me with at least an update, NO. Not feeling so great about it now.
The second issue is our VOIP. Numerous issues including voice-mail. Received a call and was informed that voicemail was a know issue and would be resolved by tomorrow. OK. all other issues were working \when he called, so there was nothing he could really do. i see that VOIP is not working properly and the voicemail issue is still not resolved.
In the evening, on the vboxes we can watch, Tv is choppy and out of sync nd lots of green splashes. had issues using the vclound, but guess everyone else did to. Looking throught eh forums and finally doing my own speed tests, i see that I am not getting the speed I am paying for.
I have nothing left in me to defend vmedia and the money we are saving. Simply put, How do I cancel all services and get my refund for the following:
Three vboxes
Three VOIP handsets
1 Cable modem
installation
End of November service fees
December's Service fee.
I shouldn't be paying for a service that VMedia has yet to deliver on.
I am assuming two things are going to happen - 1) No response, No acknowledgement, No change in Service or 2) VMedia will inform me that they can not do a refund for whatever reason.
To George, you are losing business and you need to prove that customers come first and honor refunds to anyone who is new (last 45 days) that has yet to experience the full features and stability of what was offered.
the ball is in your court.
I have placed calls, posted in the forum and until yesterday, nothing other than a couple of thousand reboots has changed. On Monday evening I received a PM from George that someone would contact me the next day, he needed my account number. Wow I am getting results..nothing.
yesterday another form leshka responded to, sent her my account number and within a couple of hours had two phone calls with individuals wanting to help me. WOW, ok, maybe this is working.
My first issue is that somehow the hdmi output on the vbox is not compatible with the HDMI input on my new TV. After 45 minutes of rebooting and troubleshooting the technician stated he would need to do some research and would get back to me. it was obviously an incompatibility between the two devices. I could not get any eta on when it could be fixed. At least someone called and I felt that someone was looking at my issue. UNTIL I spoke with my wife. She is furious that they just stated they would look into it. She asked me if I had contact information for the technician, NO. She asked me if I had a case number, NO. She asked me if I had any idea when they would get back to me with at least an update, NO. Not feeling so great about it now.
The second issue is our VOIP. Numerous issues including voice-mail. Received a call and was informed that voicemail was a know issue and would be resolved by tomorrow. OK. all other issues were working \when he called, so there was nothing he could really do. i see that VOIP is not working properly and the voicemail issue is still not resolved.
In the evening, on the vboxes we can watch, Tv is choppy and out of sync nd lots of green splashes. had issues using the vclound, but guess everyone else did to. Looking throught eh forums and finally doing my own speed tests, i see that I am not getting the speed I am paying for.
I have nothing left in me to defend vmedia and the money we are saving. Simply put, How do I cancel all services and get my refund for the following:
Three vboxes
Three VOIP handsets
1 Cable modem
installation
End of November service fees
December's Service fee.
I shouldn't be paying for a service that VMedia has yet to deliver on.
I am assuming two things are going to happen - 1) No response, No acknowledgement, No change in Service or 2) VMedia will inform me that they can not do a refund for whatever reason.
To George, you are losing business and you need to prove that customers come first and honor refunds to anyone who is new (last 45 days) that has yet to experience the full features and stability of what was offered.
the ball is in your court.
) is it 4K? If so, is the HDMI cable plugged into the 4K input? (I have an LG, only one of the 5 HDMI ports is for 4k input)...I only ask because I plugged my vbox into this 4K input and it worked; till I turned the tv off. Now it shows up completely washed out in pink, almost unreadable through hot pink/red hues...switched to another HDMI port and boom, no issues at all. In fact all the ports except that one work beautifully. I have no idea from a atechnical standpoint why that may happen, or if I'm simply talking out my a**, but I'm wondering if the 4K port only accepts a minimum strength signal of 1080 P and after all the updates boxes were rolled back to 720 P output. It's a shot in the dark, but give another HDMI input a go.
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