Compensation for March 10, 2015 blackout

[Mainframer]

All that I am saying, you had a rate increase at the start of this month, pvr-gate in December. I am being blatant in my approach here, but if things don't improve I can see vmedia failing in 6 months to a year, it's a reality. I don't want to see it fail, when it works, it's not bad, but you have to keep your customers happy, and if things are failing on a consistent basis, your customers are going to leave.

If you don't want VMedia to fail then don't ask them to refund money to people for circumstances that are completely out of their control.

[bossman]

Rogers and bell do compensate customers for outages, however it is up to the customer to ask for them on an individual basis. As a rule the big two do not simply credit everyone regardless of circumstances but if you call and say "I had no TV service for 24 hours on this date" they will issue a credit for that 24 hour period, most people just don't know to call and ask. Also you need to call tech support and report the outage when it happens so there is a service request history.
Just FYI.

[MrBee007]

All that I am saying, you had a rate increase at the start of this month, pvr-gate in December. I am being blatant in my approach here, but if things don't improve I can see vmedia failing in 6 months to a year, it's a reality. I don't want to see it fail, when it works, it's not bad, but you have to keep your customers happy, and if things are failing on a consistent basis, your customers are going to leave.

[jromyn]

Yeah, I can`t say I agree with this idea. The December update was a catastrophic fail and it was all Vmedia`s fault- really bad planning and QC/QA practices. This circumstance however was completely out of Vmedia's control.

[preston_bill]

Over the last 35 years I was never compensated for service interruptions when with either bell or rogers. Maybe you should direct your request for compensation to cogeco, or better yet the driver of the vehicle who knocked out the service lines. Maybe file a class action law suit.

[gabriel_ko]

They're a small company and don't think they can afford to give compensation for every outage that happens. If you were without TV for a whole day it will be $1.5 a day for premium basic... Or a bit more if you have more channels. Up to them if they want to spend time and money to give us all a 'coffee' discount

[MrBee007]

Is vmedia going to offer compensation for the blackout? I know it's out of your control, but things have been going wrong for a while, customers are leaving, and I think it would go a long way for public relations.