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Service Alert - October 21, 2020

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  • Service Alert - October 21, 2020

    Service Alert - 8:15 AM - October 21, 2020

    Please note: we are experiencing a temporary outage currently, which is impacting internet availability for a subset of subscribers.

    Our engineers are engaged and working towards a resolution as quickly as possible.

    We apologize for the inconvenience and thank you for your patience and understanding.

    Update (9:30 AM): Outage caused by fire alarm being triggered at a primary, 3rd party interconnection facility. This caused power and other essential resources to be disabled, for precautionary purposes. Power is currently being restored, and we will be working to restore all impacted VMedia services as quickly as possible once this is completed.

    Update (11:15 AM): Services are beginning to come back online. A modem reboot may be required to restore internet service for some subscribers.