Service Alert: July 8, 2022 (Cable Internet - Rogers Service Areas)

[MattVMedia]

Service Alert: 5:30 AM ET (July 8, 2022)
Impact: Cable Internet
Region: Rogers Service Areas

Please be advised that cable internet service in Rogers service areas in Eastern Canada is temporarily unavailable for a segment of subscribers, as a result of a service interruption.

Our team is engaged and working with the underlying facilities provider to restore expected service levels as quickly as possible.

Please accept our apologies for the inconvenience and thank you for your patience and understanding.

Update (9:00 PM ET): We are seeing increasing activity across Rogers circuits, suggesting service is beginning to come back online, albeit slowly. We have yet to receive resolution confirmation or an ETA from Rogers.

[MattVMedia]

Update (8:00 AM ET July 9): We continue to see increasing activity across Rogers circuits, suggesting service is being restored across portions of Rogers network. Regrettably this appears to be a slow process. We have yet to receive resolution confirmation or an ETA from Rogers.

Update (July 9, 5:00 PM): Rogers continues to work to restore full service. Rogers has yet to share an ETA for full service restoration.

[MattVMedia]

Update (July 9, 9:00 PM): Rogers continues to work to restore full service. Rogers has yet to share an ETA for full service restoration. We continue to see traffic increasing across our Rogers circuits, albeit slowly, as more subscribers are brought back online.

[MattVMedia]

Update (July 10, 8:15 AM): Rogers continues to work to restore full service, and Friday’s outage has not yet been resolved in full. Rogers has yet to share an ETA for full service restoration. While internet service is again available for many, access to various websites and online services remain limited, or intermittent.

[MattVMedia]

Update (July 10, 10:45 AM ET): Rogers has provided an update, informing us that they now consider this incident to be resolved. No further details were provided.

While this may be the case for some, we know that for those who have had connectivity restored, network performance and access to a variety of websites and online services can be intermittent and unstable at times. We expect this will be improved in the coming days and will be following up with Rogers accordingly.

Regrettably, we also know that there are some who remain without any connectivity whatsoever. For those without network connectivity, we kindly request that you contact our Technical Support Team by phone at 1-855-333-8269 so that we can review your account, and open a trouble ticket with Rogers that will ensure testing and action taken to restore baseline connectivity where required.

Please accept our apologies for the inconvenience and thank you for your continued patience and understanding.