So, today I wanted to get more information for transferring over to VMedia, the conversation went fine and then I suddenly get cut off by VMedia Sales on Live Chat. Not only that but the agent's reply took a while to reply, that's fine and all, but cutting me off? what gives?
Here's my chat log:
That leaves a very bad taste in my mouth, do all VMedia support members do this? I just wanted to know that if I sign up, I will get the equipment I need to complete the install, and then the chat session just ends out of the blue.
Leaving people hanging like that and end the chat abruptly is not a good way to do customer support for sure.
deltatux
Here's my chat log:
Shanawaz: Welcome to VMedia Sales. How can we help you?
Adrien: I'm looking to join vmedia from one of the incumbents and I want to make sure that I understand the transfer process and ensure that there will not be any hiccups when I transfer in after my contract is done on March 31st.
Shanawaz: ho
Shanawaz: hi
Adrien: hi, I'm looking to gather information about the transfer process so that I can ensure that I will be up and running once I move to VMedia. I know Rogers is known to drag their feet so I want to make sure that I'll do everything to prevent this from happening.
Shanawaz: if you are rogers customer you can cancel the service and if you provide transaction ID reference no you qualify for the transfer fees for $19.95
Adrien: once I sign up, would the equipment be shipped out immediately?
Shanawaz: you shall get the equipment 3 days prior to your instillation.
Adrien: so say that I sign up today for activation on April 1st (day after my contract ends), I'll only get the equipment on March 28th?
Adrien: I know that Rogers requires us to give them a minimum of 30 days for service cancellation, so are you guys going to guarantee that I will get the equipment and that won't be forgotten?
This live chat session is no longer active
Adrien: I'm looking to join vmedia from one of the incumbents and I want to make sure that I understand the transfer process and ensure that there will not be any hiccups when I transfer in after my contract is done on March 31st.
Shanawaz: ho
Shanawaz: hi
Adrien: hi, I'm looking to gather information about the transfer process so that I can ensure that I will be up and running once I move to VMedia. I know Rogers is known to drag their feet so I want to make sure that I'll do everything to prevent this from happening.
Shanawaz: if you are rogers customer you can cancel the service and if you provide transaction ID reference no you qualify for the transfer fees for $19.95
Adrien: once I sign up, would the equipment be shipped out immediately?
Shanawaz: you shall get the equipment 3 days prior to your instillation.
Adrien: so say that I sign up today for activation on April 1st (day after my contract ends), I'll only get the equipment on March 28th?
Adrien: I know that Rogers requires us to give them a minimum of 30 days for service cancellation, so are you guys going to guarantee that I will get the equipment and that won't be forgotten?
This live chat session is no longer active
Leaving people hanging like that and end the chat abruptly is not a good way to do customer support for sure.
deltatux
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