Why is Moving more expensive than switching to someone else?

[wearysky]

It's so dumb that VMedia is required to have a tech visit even if you're switching from an existing provider (note - I am aware that VMedia has no choice in this). Example: I switched over from Bell to VMedia DSL. I had to pay $99 for a Bell tech visit, Bell requires this, and what did he do? He came in, saw that I had already plugged in the modem and that it was connected properly, and left. That's quite the little racket that Bell has going there.

[BoogaBooga]

Its probably because you'd need another tech visit. A lot of the indie ISPs eat some of the signup costs for new customers. If the incumbent provided charges them 65$ for a signup, the ISP may charge 50$ and eat the $15 cost. If you decide to move, they are probably not prepared to eat the move fee as it probably takes them a few months of service to re-coup the initial cost.

Welcome to Internet in Canada.

[Gman]

I have to move in two months as well. I contacted VMedia by email and it's costing me $64.00 to transfer my services from one address to another.

[wearysky]

The price is more than switching to a competitor? Or more than re-signing up with VMedia?

[Ghogie]

Good question, did you ever get an answer, Id like to know as well

[Zeek]

I am moving, and the price to continue with Vmedia is MORE that switching to a new service.
I would think that Vmedia want to retain customers. But moving is expensive, referrals none, no real incentives to become or stay a customer

Any comments from Vmedia would be great as everytime I send feedback etc, I get ZERO response.