In the process of cancelling with VMedia and complete nightmare of service. Consumer beware!
2 huge issues:
1) Returned Vbox rental in full with packaging, box, remote, cables, etc and was told the box wasn't complete and charged $20 for this.
2) New provider takes effect on March 9th due to 10 business days required for a transfer and was told I'm going to be charged for the whole month. Was giving the example of going on vacation and tried to explain this is a totally different case as I wish to end service on this date and I'm not going to be resuming service.
If someone from VMedia can help me with this that would be great otherwise I'll be filling a complaint with the Ministry of Consumer Services and CRTC.
2 huge issues:
1) Returned Vbox rental in full with packaging, box, remote, cables, etc and was told the box wasn't complete and charged $20 for this.
2) New provider takes effect on March 9th due to 10 business days required for a transfer and was told I'm going to be charged for the whole month. Was giving the example of going on vacation and tried to explain this is a totally different case as I wish to end service on this date and I'm not going to be resuming service.
If someone from VMedia can help me with this that would be great otherwise I'll be filling a complaint with the Ministry of Consumer Services and CRTC.
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