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Account upload service is not available - please fix!

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  • Account upload service is not available - please fix!

    The VMedia account upload service found at:

    https://www.vmedia.ca/account/upload.aspx

    is not currently working. The page gives the message:

    "This option is unavailable at the moment.
    We shall notify you via email of status udpates as soon as they become available."

    Matt or Jose - please get this fixed. I tried both the phone service and the chat line and couldn't get anyone in VMedia support interested in getting this fixed.

    The problem occurs with both Firefox and Chrome.

  • #2
    Hi,

    Will check. Are you trying to upload documents for phone porting?

    Comment


    • #3
      No, I am trying to upload a credit card authorization, which needs to be secure.

      The fact that I am required to do this to authorize my own credit card because my VMedia account uses my second name (the one I normally use) and my credit card uses my first name is another sore point. I talked to "Customer Care" about this yesterday. In all my years of using the internet this is the first time I have ever been put though so much hassle in order to pay a bill to a company that I've been doing business with for over 2 years. You need to come up with a better procedure for validating credit cards.

      Comment


      • #4
        Can you please PM me your customer ID?

        Comment


        • #5
          I'm having difficulty as well. It appears to be stalled. The browsers native progress bar is about 1/8th through.

          Comment


          • #6
            Hi sinckers,

            Can you please PM me your customer ID? Will further look into this issue.

            Comment

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