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Hey All
Been a VMedia subscriber for several years now and although service has not always been the best I've stuck with it mostly based on price and staff have always tried to be helpful.
Throughout the entire time I've experienced poor speeds, lags, sudden cut outs and having to call tech support to reset and re-set up the modem. But it always seemed to come and go. Would be bad for a bit, and be good for a while. But lately it's been horrible. 3 calls to tech in the last couple of weeks to reset the modem, entire days with horrible speeds (best lately on ethernet connection to modem is about 3.5 mbps)
Anyway, I've decided I have two choices. Upgrade the service or just leave and go somewhere else. I'd rather stay. Bell can only offer the same DSL6 line with satellite tv (I'll never do that again!) and the reviews I see for Roger's Ignite are horrible.
Now here's my issue with staying and upgrading. If I appear as a new customer on the website and punch in my address all of the current FTTN ad Cable plans look available.
A call to sales tells me that is incorrect, I can only get DSL6 as per the use of Bell's loop. But Cable could be an option. OK, requires new equipment, maybe not a bad idea, I suspect part of our current issues are the modem is starting to crap out anyway.
And again posing as a new customer online, it appears all of the cable plans are available but.....guess what? Soon as I try to order one, a message pops up saying that because I'm an existing customer I need to go into my account and hit the upgrade button, Great! But....when I do I get a message saying that there are ZERO upgrades available!
So three different stories depending on how I access the website or call sales. Really?
As I sit here and type this, TV keeps freezing, daughter reports her wifi keeps kicking out...IF I can't upgrade I really have no choice but to leave.
Been a VMedia subscriber for several years now and although service has not always been the best I've stuck with it mostly based on price and staff have always tried to be helpful.
Throughout the entire time I've experienced poor speeds, lags, sudden cut outs and having to call tech support to reset and re-set up the modem. But it always seemed to come and go. Would be bad for a bit, and be good for a while. But lately it's been horrible. 3 calls to tech in the last couple of weeks to reset the modem, entire days with horrible speeds (best lately on ethernet connection to modem is about 3.5 mbps)
Anyway, I've decided I have two choices. Upgrade the service or just leave and go somewhere else. I'd rather stay. Bell can only offer the same DSL6 line with satellite tv (I'll never do that again!) and the reviews I see for Roger's Ignite are horrible.
Now here's my issue with staying and upgrading. If I appear as a new customer on the website and punch in my address all of the current FTTN ad Cable plans look available.
A call to sales tells me that is incorrect, I can only get DSL6 as per the use of Bell's loop. But Cable could be an option. OK, requires new equipment, maybe not a bad idea, I suspect part of our current issues are the modem is starting to crap out anyway.
And again posing as a new customer online, it appears all of the cable plans are available but.....guess what? Soon as I try to order one, a message pops up saying that because I'm an existing customer I need to go into my account and hit the upgrade button, Great! But....when I do I get a message saying that there are ZERO upgrades available!
So three different stories depending on how I access the website or call sales. Really?
As I sit here and type this, TV keeps freezing, daughter reports her wifi keeps kicking out...IF I can't upgrade I really have no choice but to leave.
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