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most channels I click on have back screen

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  • most channels I click on have back screen

    Most channels I go to have a black screen with no picture and sound the counter goes up but nothing help something with your service is not working properly

  • #2
    ME TOO JUST HAPPENED.

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    • #3
      I have black screen on AMC discovery showcase come on guys the price increase should include a service that works properly

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      • #4
        reboot - you probably got the update - imagine that might have messed up your tv

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        • #5
          Doesn't work to reboot

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          • #6
            Same thing. I lost DSL last night around 10 PM for over a half hour. And when it came back, some channels were available and some were not.

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            • #7
              Hi Vesa,

              Very sorry for the TV trouble last night. Cogeco Data Services performed maintenance on short notice last night, and we use them for upstream transport - which includes transit from a TV downlink facility. This was responsible for the DSL and TV issues initially. Once this was resolved, we also conducted our own maintenance and hardware replacement early this morning (12:30am-1:00am), which will improve the stability of our services moving forward.

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