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Scheduled Maintenance: October 31, 2017 (Internet/TV/Home Phone)

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  • Scheduled Maintenance: October 31, 2017 (Internet/TV/Home Phone)

    Scheduled Maintenance: October 31, 2017

    Time: 2:00 AM EDT - 5:00 AM EDT

    Impact: Internet, TV, Home Phone (Ontario/Quebec)

    Please be advised that maintenance will be performed in the early morning of October 31, 2017, which will temporarily affect Internet, TV & Home Phone availability for customers in Ontario and Quebec. Maintenance is expected to begin at approximately 2:00 AM and be completed by 5:00 AM.

    Please accept our apologies for any inconvenience and thank you for your patience and understanding.


    Entretien prévu: 31 octobre 2017

    Heure: 2:00 – 5:00 HAE

    Impact: Internet, TV, Téléphone (Ontario/Québec)

    Veuillez noter qu’un entretien du réseau sera fait très tôt le matin du 31 octobre 2017, et qui impactera temporairement les services Internet, de télévision et de téléphonie pour les clients en Ontario et au Québec. L’entretien est prévu de débuter à approximativement 2 :00 du matin et sera complété vers 5 :00 du matin.

    Nous nous excusons de tout inconvénient que cela pourrait causer et nous vous remercions de votre patience et compréhension.

  • #2
    UPDATE: We experienced complications during maintenance window which prolonged expected downtime. TV and cable internet have now been restored, DSL being worked on currently and should be available as expected shortly. Apologies for the inconvenience.


    • #3
      UPDATE (9:30 AM): Full service has now been restored. Please reboot your modem to restore connectivity if it does not return automatically. Engineers are reviewing the cause of this extended downtime and safeguards will be implemented to mitigate against this type of behavior in the future. Thank you for your patience and understanding and apologies for the inconvenience caused.